LEGAL
Privacy Policy
CURATED CHAOS INTERIORS
Privacy Policy
Last Updated: April 2026
At Curated Chaos Interiors ("we", "our", "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit www.curatedchaosinteriors.com or contact us about our services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.
1. Who We Are
Curated Chaos Interiors is a boutique interior design studio operating across London, Surrey, and Sussex. We are the data controller responsible for your personal information.
Contact details:
- Email: wilona@curatedchaosinteriors.com
- Telephone: +44 (0)783 521 7720
- Website: www.curatedchaosinteriors.com
2. What Information We Collect
Information You Provide Directly
When you contact us via our website contact form, email, or telephone, we may collect:
- Your name
- Your email address
- Your telephone number
- The content of your message or enquiry
- Any project details or preferences you share with us
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and analytics tools, including:
- Your IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website or search terms
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our services
- To provide interior design services and manage your project
- To send you information relevant to your enquiry (we will not send unsolicited marketing)
- To improve our website and understand how visitors use it
- To comply with our legal obligations
We will only use your personal data where we have a lawful basis to do so. In most cases, this will be: your consent (e.g. submitting the contact form), the performance of a contract, or our legitimate interest in running our business.
4. Cookies & Third-Party Services
Our website uses cookies and third-party services that may collect data about your activity. These currently include:
IONOS SiteAnalytics
We use IONOS SiteAnalytics to understand how visitors interact with our website. This tool collects anonymised usage data. You can opt out via the cookie consent banner on our website.
Google Maps
We embed Google Maps on our website to display our service areas. Google Maps may collect data in accordance with Google's own Privacy Policy (available at policies.google.com/privacy). This service only activates if you consent via our cookie banner.
Website Translator
We use a third-party translation tool to make our content accessible in different languages. This service may collect data when activated. It is only enabled with your consent.
You can manage your cookie preferences at any time using the Privacy Settings tool on our website.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- With trusted service providers who assist in delivering our services (e.g. contractors, craftspeople), where they are bound by confidentiality obligations
- With our website and technology providers (e.g. IONOS), only to the extent necessary to operate our website
- If required by law, regulation, or legal process
All third parties with whom we share data are required to protect it in accordance with applicable data protection law.
6. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including:
- Enquiry data: up to 12 months from last contact, unless a client relationship is established
- Client project data: up to 6 years following project completion, in line with our legal and accounting obligations
After these periods, your data will be securely deleted or anonymised.
7. Your Rights
Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:
- Right of access – to request a copy of the personal data we hold about you
- Right to rectification – to ask us to correct inaccurate or incomplete data
- Right to erasure – to request deletion of your data in certain circumstances
- Right to restrict processing – to ask us to limit how we use your data
- Right to data portability – to receive your data in a structured, machine-readable format
- Right to object – to object to our processing of your data where we rely on legitimate interests
- Right to withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at wilona@curatedchaosinteriors.com. We will respond within one month of receiving your request.
8. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised ‘Last Updated’ date. We encourage you to check this page periodically.
11. Contact & Complaints
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:
Curated Chaos Interiors
Email: wilona@curatedchaosinteriors.com
Telephone: +44 (0)783 521 7720
If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113